China relaxes contact centre rules for Shanghai FTZ
Foreign investors will be able to wholly own e-commerce companies in China's Shanghai Free Trade Zone (FTZ) while rules regarding contact centres have been relaxed.
If we all know that user “adoption” is a key to success — then why does it seem always like an after thought? Then again, why is my desktop riddled with so many shortcuts to unrealised promises?
Good customer service can go hand in hand with great sales results. If you use chat to quickly resolve all the problems of your customers, they are bound to come back for more.
Let’s face it: When every move your company makes can be easily amplified to thousands over the social web, you need to make every interaction with your customers exceptional. And to deliver awesome service, you need an awesome service team at your back.