Multiple Communication Channels
One single web app for all your customer care
Allow visitors to have an (audio/video)-chat from your website to contact you directly.
Use Audio/Video sessions to chat and share documents to your visitors. Agents can even remarks inside the documents.
Give your customers a powerful self search solution, to increase customer satisfaction, share internal knowledge bases to your agents.
Wechat, Sina Weibo, twitter and other social media integration.
Initiate proactive chat invitations based on website visitor behavior and improve your conversion rates.
Schedule appointments with your customers for a personalized one-on-one chat or collaboration session.
Complete management and distribution of your incoming e-mail. Use the knowledge base to increase customer service satisfaction.
Integrated VoIP solution immediately recognizes all incoming conversations, so they can be promptly routed to the available agents.
Collaboration lets you easily share documents (multiple formats supported) and as well as a common screen with the chat user.
No front page content has been created yet.
Lower the pressure on channels