easy backend integration
customer service & conversion rate optimization
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Our services and solutions are being used in 60+ countries and in 20+ languages.
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Welcome to Livecom

Multiple Communication Channels

One single web app for all your customer care

 
 

 

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livecom's skills

Lower the pressure on channels

≥12% sales conversion
88%
≥30% reduction on email/phone
70%
≥5-10% NPS Increase
90%
≥15% productivity Increase
85%
≥25% FCR Increase
75%
≥30% cost reduction
70%

 

What does Livecom do? 

 

 

Livecom's Services

 

Customer Engagement

(UE)User experience Userbility engineer (MR)market research(DM) Data mining

Big Data Integration

CRM, ERP, WFM, EDM, API, Digital marketing conversion/refferer back office data

Multi-Channel Customer Service

One single Webapp for all your Online Customer Service

KPI Analysis

Agents KPI (Key Performance Indicator)

Conversion Rate

order Conversion 360 Customer view in real time

 

 

CASE STUDY

Livecom's customer engagement service helps big data enterprises to achieve an optimized customer service solution and helps to increase digital maketing conversions.

Asos Flagship Store website Live Chat, powered...

Asos Live Chat - powered by Livecom

Lascana 

Lascana Live Chat - powered by Livecom

Philips Online Shop

Philips Shop Live Chat - powered by Livecom

Web International English - WEBI

Webi Live Chat - powered by Livecom