Livecom

—全球领先的全渠道在线客户服务及营销系统

One single web app for all your customer care

Solutions

 

Omni-Communication Channels

One single web app for all your customer care

 

Wechat

Live Chat

email

Phone Call

App

Pro-active Chat

Wechat

WeChat

email

Email

App

App Chat

Line

Line

Whatsapp

WhatsApp

Facebook

Facebook Messenger

 

 

Solutions

Solution Management tools

 
Knowledge Base Wall Boards Report & Statistic Custom Development & Service Consult

Knowledge Base

Based on customer experiences, backend information and internal documents, providing high quality service in a short period of time

  1. Easily follow structured FAQs
  2. Reduce average hold time
  3. Manage knowledge with teams
  4. Help agents & customers find instant answers

 

 

 

Wall Boards

Displaying different charts and widgets in admin screen format to improve operational effectiveness

  1. Deliver real-time status
  2. Measure volume according to progress and availability
  3. Get alerted and notification

 

Report & Statistic

Easily design customized statistic or summary report and can be exported for further analysis

  1. Quantitative and qualitative
  2. Facilitate an understanding of the content
  3. Interactive Modelling, Scorecards, KPI monitoring, Briefing Books
  4. Summarised views and Operations Reporting

Custom Development & Service Consult

Livecom devotes to understand customer’s perspective and use our insight and experience to provide you with custom development that fulfils all your requirements

  1. Offer customization services
  2. Integrate the core components of your business into Livecom
  3. Satisfy your consumers' and employees needs

Solutions Modules   

Customer ID Binding

ID Binding can store and deliver ID data from your existing system that Livecom platform can use when contacting customers 

Soap API

The use of SOAP by Web services conforms to a set of characteristics that make communication between distributed objects

Custom Tab

This Module will help you displaying certain details in separate tab pages

Server Hosting

We provide cloud-based hosting solutions for your sites and apps that easily accommodate businesses

CRM/ERP Integration

The integration of CRM/ERP makes it possible to link and analyse all backend information and  processes

Digital Marketing Conversion

Through interaction, getting visitors to spend more time on the website, learning more about the company and service

 

 

 

Our Privilege Worldwide Customers