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One AI powered customer care application for all your consumer engagements

Drive loyalty and growth at every stage of your customer support lifecycle with Livecom

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  • Mercedes
  • Clarins
  • guerlain
  • tods
  • elema
  • Philips
  • Caudalie
  • Sony
  • hunkermoller
  • ppcw
  • bmw
  • hogan
  • Telecom
  • lvmh

+30%

Order Increase

+45%

Customer Satisfaction

-61%

Exit Rate Reduction

+25%

First Time Resolution

One single AI-powered web app for all your customer care.

A better way to engage and retain your customers.

Engage with your customers wherever they are

Engage with your customers wherever they are

Talk to anyone, anywhere, anytime? Engage customers over websites, telephone, mobile apps, social media channels like WeChat, Whatsapp, Facebook, Instagram and many other popular messaging apps. Connect all conversations in one single online interface.

Support your agents and help them to be more efficient, faster and effective

Support your agents and help them to be more efficient, faster and effective

The right balance between automation and contribution. Your agents can team up with AI Virtual Assistants that will support them along their days of customer care heroes.

Over 150 COPC based reports will uncover any details

Over 150 COPC based reports will uncover any details

Check agents availablity, customers queue time, average response times, resolution times, and many more detailed reports. All exportable and presentable with ready made charts and statistics.

Microsegment your customers to really understand who they are

Microsegment your customers to really understand who they are

Leverage your customer support data. Learn from your conversations and add tags to their customer profile automatically thanks to AI listening.

One single AI-powered web app for all your customer care.

A better way to engage and retain your customers.

  • Philips

    Philips

    Philips is a leading health technology company focused on improving peoples health and enabling better outcomes which engages in the healthcare, lighting and consumer well-being markets.</>

    Livecom helped Philips to achieve:

    Customer Care implementation in +65 countries
    across 20 languages
    +30.000 chats per month
    Get buyers intent up to 96% through video-streaming

    Channel Implementations:

    Live Chat + WeChat + Weibo + Video + Philips Home APP Chat

  • KMB

    KMB

    The Kowloon Motor Bus Bo. is a global leader in public transport based on three principles: understanding the needs of people we serve, introducing innovative technologies for environmental preservation, and achieving new safety standards and higher efficiencies.</>

    Livecom helped KMB to achieve:

    990.1 million passenger rideships
    Best Smart Hong Kong Award
    Most Popular Mobile Application Award

    Channel Implementations:

    Live Chat + APP Chat

  • ele.me

    ele.me

    Ele.me which means "Are you hungry?", is China's biggest meal delivery company. China's most popular on-demand meal order app. Ele.me has also upgraded local eateries by equipping them with order management-billing technology, while supplying fresh foods. The expansion of these services from Ele.me is remarkable shaping consumers behaviour.</>

    Livecom helped Ele.me to achieve:

    65000 order per minute during rush hour
    51000 interactions per day
    3800 APP requests per day
    6000 couriers

    Channel Implementations:

    WeChat + APP Chat