Your customers like to contact you in a more traditional way by using the telephone? Let them select the department by using the IVR in the language that they prefer and connect them to the most suitable available agent.
Want to run a blended channel call center? We got you covered; You can route livechat, e-mail, messaging and telephone calls all at the same time from a single queue perspective and you can prioritize any single session above others based on your preferences.