Make yourself available. Engage your customers wherever they are

What if you could talk to anyone, anywhere, anytime? Allow your agents to engage customers over websites, mobile apps, and popular messaging apps and tie all their interactions all together in one unified workspace for your support teams with Livecom.

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Live Chat and Proactive Chat

Live Chat and Proactive Chat

Having a live chat solution helps build customer confidence in your brand.

Follow your customer behaviour and start a chat right when they are most ready to engage. Catch an error message while filling a web-form, ping your visitor when reading through the FAQ, etc. With intelligent business rules, notify your agents to initiate contact when your customers need them the most.

Follow the same customer through different Channels

Follow the same customer through different Channels

Initiate a conversation, anticipate customers questions and offer them the help they need, when and where they need it. Start a conversation on WeChat and continue the same conversation on Facebook!

Let your agents switch between serving chats, phone calls, emails, or social media messages.

Reduce response time to 0.5 seconds through AI suggestions

Reduce response time to 0.5 seconds through AI suggestions

When the AI does the heavy lifting and searches for the right answer, only 10ms have passed to find it. Unbeatable! Let your agents focus on the important questions.

Automate repetitive task with AI Powered chatbot delegation

Automate repetitive task with AI Powered chatbot delegation

During a conversation, a live agent can delegate the interaction to an AI Virtual Assistant to perform simple actions like data collection or basic transactions. And after that, claim the conversation back

Control conversation duration

Control conversation duration

Cut response time while keeping the human touch that drives customer satisfaction.

Cobrowsing assistance

Cobrowsing assistance

Take control and guide your customers when they got lost

Initiate a conversation, anticipate customers questions and offer them the help they need, when and where they need it. Start a conversation on WeChat and continue the same conversation on Facebook!

Let your agents switch between serving chats, phone calls, emails, or social media messages.

  • Customer support availability

    24h
    benefits
  • Zero lost customers & leads

    0
    benefits
  • Messages per socond

    30k
    benefits
  • Increase conversion rate by

    35%
    benefits
  • First time resolution

    25%
    benefits
  • Increase customer satisfaction

    45%
    benefits
  • Reduce exit rate by

    61%
    benefits
  • Raise your sales by up to

    30%
    benefits

Need more?

We’ve got you covered. We know, communication is not always on live chat. Livecom also lets you attend to your social media comments and ask for some feedback to your customers without having to use any other tool

Send surveys and get the feedback you need

Collect feedback, measure NPS, and improve the customer experience, no additional tool required

  • Pre and post chat surveys
  • NPS surveys

Attend to your social media comments

Reply not only to chat messages, but also to social media interactions.

  • Comments on picture and video posts
  • Comments on all your ad posts
  • Reactions and comments to your stories.

One single AI-powered web app for all your customer care.

A better way to engage and retain your customers.

Form by ChronoForms - ChronoEngine.com