Save time and money
Every contact agent knows some questions pop up more often than others: a small number of questions represent the bulk of the total volume. Why would you have an expensive agent answer the same simple questions over and over, when this process can just as easily be automated? The Livecom 6G Chatbot decreases your operational service costs, shortens queues and improves customer experience. All at the same time. Committed and sensitive In a shop, a polite and sympathetic salesperson is a great plus. Online visitors rather have a conversation with an employee than enter search words in a box. It does not matter if this employee is 'real', as long as the visitor is served. A virtual assistant can represent a lifelike character to offer your (potential) customers the required support.
The Livecom Chatbot inspires confidence, is committed, shows loyalty and can even entertain. At the same time, the Chatbot can detect angry or emotional customers, for example with complaints. If the chat turns awkward, the Chatbot will put them through to a 'real' agent. Excellent service, fine reputation Customers can visit any website they want. So if you want them to buy from you – and not from the competition – you have to satisfy them at the very moment they show interest. Consumers ask for information continuously, any time of day (or night). They hate to struggle with a search engine or wait for an email containing an (inadequate) answer to their simple question. Your virtual assistant reassures your customers they will find what they are looking for in an accessible, interactive way, whenever they want to.