Livecom was founded in 2003 in Amsterdam, The Netherlands. In 2011 Livecom China Co., Ltd. was founded to serve the Chinese and Asian markets. Livecom is a privately held company.
Livecom is the market leader in the areas of customer communication and online conversion solutions, allowing companies to help their customers faster and more efficiently. This boosts sales, customer satisfaction and confidence, while saving costs. Companies like ele.me, Clarins, Caudalie, Asurion, Philips, PCCW, Pernod Ricard, Chow Tai Fook, Baopals, Guerlain, China Telecom, Thomas Cook and Web International English implemented Livecom products and solutions in China, and found that the synergy and return of their customer communication and e-commerce investments strongly increased.
Livecom is the platform for your all-channel customer communication. This intelligent, web-based application bundles your big data environment, chat messages, telephone, voice and video conversations, emails, web interactions, Wechat, FB Messenger, Line, your native APP messages, customer logs and surfing behavior into one customer profile. Livecom delivers high-end tailor made solutions with their unified communication platform and integrates your CRM, ERP, WFM, OMS seamlessly.
In addition, Livecom can assign every contact request – regardless of the communication channel - to the most suited representative, so achieving higher service levels at lower costs. What's more, Livecom's solutions distinguish themselves with an excellent accessibility, stability, reliability, and an uncomplicated user interface. This way, Livecom offers the only fully integrated all-channel communication platform without time-consuming implementations. This makes Livecom's proposition unique.