It all comes down to reports. From statistics to conversational analytics. We got your covered for your next presentation to the board. Copy - paste and go!
We all hate waiting, don’t we? Get a grip on peaks and quickly act to balance the load to other agents.
How long does it take to resolve a request? Check the details, there might be some valid customer information to improve your products/services.
Stay below 5 seconds! Any longer waiting is unacceptable. Let those agents know who miss the target.
Do your agents have to search for additional information in other resources? Monitor how longs it takes for them to reply to your customer's requests. Time is money!
We have seen the worst and served the best! From ele.me to Philips, in Asia and worldwide, we know what scale means. Our architecture is armed to deal with the impossible.