Livecom

—全球领先的全渠道在线客户服务及营销系统 - World's leading Omni Channel Customer Service Dashboard

One single web app for all your customer care

WeChat/Weixin Customer Service

 

Omni-Communication Channels

One single web app for all your customer care

 

Wechat

Live Chat

email

Phone Call

App

Pro-active Chat

Wechat

WeChat

email

Email

App

App Chat

Line

Line

Whatsapp

WhatsApp

Facebook

Facebook Messenger

 

Weixin is a social media platform offered by Tencent. Currently Weixin has more than 600 million subscribers and over 440 million monthly active users. Weixin offers businesses the possibility to open company accounts where marketing campaigns can be run and, depending on the type of account, users can interact with the company by sending messages back.

Livecom Weixin Module

By deploying the Livecom Weixin module, you can communicate timely and effectively in order to:

  • • Respond to service and product questions on Weixin;
  • • React to complaints and arguments related to your products or services;
  • • Actively provide and share information;
  • • Actively guide on the available channels and spread the workload.

Efficiency

Using the Livecom Weixin module will give you a very efficient way to handle the incoming messages. Agents are able to answer messages in time and are able to use the pre-defined answers from the Livecom system.

Weixin integrated to other Customer Contact channels

Weixin messages are being distributed via the Livecom queue system, and the advantage is that this system will automatically distribute messages according to the workload. This means that messages will be delivered to agents that are doing chats, e-mails, phone, or to dedicated Weixin agents, this is configurable within the system.

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