Reports, wallboards, statistics and much more to discover

It all comes down to reports. From statistics to conversational analytics. We got your covered for your next presentation to the board. Copy - paste and go!

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Manage your customers waiting time

Manage your customers waiting time

We all hate waiting, don’t we? Get a grip on peaks and quickly act to balance the load to other agents.

Check resolution time

Check resolution time

How long does it take to resolve a request? Check the details, there might be some valid customer information to improve your products/services.

Monitor first reply response time

Monitor first reply response time

Stay below 5 seconds! Anything bigger feels like a very long time. Let those agents know who miss the target.

Analyze the response time

Analyze the response time

Do your agents have to search for additional information in other resources? Monitor how longs it takes for them to reply to your customer's requests. Time is money!

See Channel load

See Channel load

Where are your customers? Did the marketing campaign work? Check the live boards to know the details instantly

30.000 messages per second - worry free!

We have seen the worst and served the best! From ele.me to Philips, in Asia and worldwide, we know what scale means. Our architecture is armed to deal with the impossible.

Manage your agents workload

Manage your agents workload

Depending on the type of conversation, limit the concurrent conversations per agent to keep...
Set daily KPI

Set daily KPI

Praise your top agents who excel in their daily performance. Motivate those who didn’t make...
Overview of idle agents

Overview of idle agents

Like to know whats going on at any time? No problem. The dashboard reveals much more than simple...
Identify paused agents

Identify paused agents

Stuck in a conversation, need some help? Proactively approach your agents to support them when...

COPC Based Reports

One single AI-powered web app for all your customer care.

A better way to engage and retain your customers.